RETURN & REFUND
 
Returns

ORTHOWALK Refund & Exchange Policy
At ORTHOWALK, we want every customer to receive their order quickly and in perfect condition. Because our footwear is in high demand and many styles sell out fast, our return and exchange policy is designed to ensure fairness for all customers while keeping inventory moving efficiently. Please double-check your style, size, and delivery address before placing an order.

1. No Order Cancellations or Address Changes
● Due to our automated order processing and shipping system, we cannot accept cancellations once an order has been placed. Please confirm your model and size carefully before completing your purchase.
● In most cases, it is not possible to intercept a package or change the delivery address after the order is submitted. Please ensure your delivery details are correct before checkout.
● By placing an order, you confirm that you have reviewed all details carefully and understand that payment is final and binding.

2. How to Return an Item
Ⅰ. Visit our Returns Center portal.
Ⅱ. Enter your order number and email address to view your fulfilled items.
Ⅲ. Follow the instructions and select your preferred option. Important: You will be required to upload an image of your return shipping receipt with a valid tracking link (customers are responsible for return shipping costs). Once approved, you will receive a confirmation email.
Ⅳ. Any sizing recommendations provided by us are based on your measurements and general customer feedback. However, fit preferences vary, and we cannot guarantee a perfect match. Receiving sizing advice from us does not waive your responsibility for return shipping costs.
Ⅴ. If your order qualified for free shipping (orders over USD $150) and returning items brings the total below USD $150, the applicable shipping fee will be deducted from your refund. By placing an order, you agree to this adjustment.

3. Eligible Returns & Exchanges
i. Returns and exchanges are accepted within 14 days of delivery (based on ORTHOWALK’s shipping records).
ii. Footwear must be unworn, with clean soles, and in the original packaging. Photos of clean soles may be requested.
iii. Exchanges are subject to stock availability.
iv. Approved refunds will be issued to the original payment method.
v. Return or exchange shipping costs are the customer’s responsibility, unless the item is confirmed defective by ORTHOWALK (photo evidence required).

4. Non-Refundable & Non-Exchangeable Items
The following items cannot be returned or refunded:
Ⅰ. Worn shoes or items returned more than 14 days after delivery;
Ⅱ. Socks and accessories once removed from original packaging;
Ⅲ . Orders that have already been exchanged once;
Ⅳ. Items partially refunded under the Green Return option;
Ⅴ. Sale items (eligible for one exchange only, no refunds);
Ⅵ. Gift cards.

5. Exchanges
We allow exchanges for different sizes or variants, subject to availability. Once your exchange request is approved, the replacement item will be shipped. Customers are responsible for return shipping costs unless the item is confirmed defective.

6. How to Ship Items Back (if Green Return is not selected)
Step 1: Place the items in their original packaging.
Step 2: Ship with a tracked carrier of your choice and keep the shipping receipt.
Step 3: Upload your receipt in the Returns Center portal. You will receive an email confirmation once your request is reviewed and either a refund is issued or an exchange is shipped.
Return Address: Please contact our official support email orthowalk@zero1x.com to obtain the nearest return warehouse address.

7. Refund Processing Time
Once your return is reviewed and approved, your refund will typically be processed within 5–7 business days back to the original payment method. You will receive email updates confirming the status of your refund or exchange.

8. Final Decision
ORTHOWALK reserves the right to make the final determination on the eligibility of any return or exchange. Requests that do not comply with our policy, or are submitted without sufficient justification or documentation, may be refused.